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A Guide to Customer Facing Best Practice for School Reception Staff


The role of the front of house school reception staff is varied and challenging, often done with little or no training on the specific demands of the position.

This interactive e-learning course will equip you with the knowledge and tools to excel in your role as the welcoming face of your school. Whether you're a seasoned receptionist or just starting out, you'll find valuable insights and practical techniques to build strong relationships, communicate effectively, and handle any situation with confidence.

 This online certificate includes:

  • Videos

  • Reading materials

  • Self-reflection tasks

  • Module quizzes to test your knowledge

By the end of this on demand training course, you will be able to:

  • Understand how you can more effectively build relationships with key stakeholders

  • Improve your communication with parents and guardians

  • Be better equipped to handle difficult conversations

  • Handling difficult conversations with professionalism and empathy

  • Use verbal and non -verbal communication effectively

  • Deescalate and handle complaints

  • Respond efficiently to different types of inquiries

  • Create positive first impressions with a welcoming and professional reception area

  • Update your knowledge on new technologies that could support your role and the customer experience

  • Maintain professionalism under pressure, including stressful situations

  • Put in place plans for professional development and improvement

Facilitator: Steve Burnage

Steve Burnage is a fellow of the chartered college of teaching, a fellow of the royal society of arts and an experienced education consultant, inspector and author with over 35 years’ experience in effective teaching and school leadership.

Steve is an accredited leadership coach and mentor who leads regular training workshops on communication strategies for schools, multi-academy trusts, local authorities and international organisations as well as being the author of a number of virtual training workshops, webinars and videos on the topic for clients such as TES Global and Marshall Cavendish Publications.

Facilitated by:

Steve Burnage, FCCT FRSA M.Ed.

International Education Consultant, Inspector and Author
Mister Steve Training and Consultancy

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

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