An overview of schools and academies statutory responsibilities in relation to formal complaints handling. Also looking at how formal complaints can be used as a key tool in stakeholder engagement and school improvement.
This practical training event aims to provide guidance and valuable information to support the effective management of formal complaints.
It will give guidance around how schools and academies can meet their statutory obligations in relation to formal complaints. How complaints can be used to support school improvement, drive stakeholder engagement and create positive and inclusive school culture/ethos.
The course will include hints and tips on good practice and also highlight the common mistakes schools and academies can make when handling complaints.
WHO SHOULD ATTEND
School Business Professionals, Governors/Trustees, Governance Professionals, Head teachers, Head teachers PA
KEY LEARNING OBJECTIVES
This session will enable you to:
Ensure compliance with statutory requirements in relation to formal complaints
Avoid common mistakes when handling complaints
Use complaints data and feedback to drive school improvement and stakeholder engagement
Use complaint handling to create a positive school culture and ethos
Manage complaints more effectively
Understand when an independent external investigator needs to be appointed
Approach internal investigations with confidence
FACILITATOR
Andrew set up School Business Partner in 2016 after having worked in the world of education since 2003 as a School Business Professional. School Business Partner specialises in three areas:
Effective resource management – helping schools get the best outcomes for young people through the maximising of resources
Governance support – training, facilitation and clerking services for school governing bodies
Coaching, facilitation, training – for senior leaders in education.
For over 30 years Andrew has held roles at a middle and senior level in operational management of large and or complex organisations including the civil service, NHS, financial services, and latterly education.
He now coaches mainly, but not exclusively, senior leaders in education with a focus on leadership approach and impact, career management and personal effectiveness.
