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Handling Difficult Conversations in Schools

Training dates throughout the year:

Mon, 1 Jul 2024
Virtual, Online
Virtual, Online

This one-day masterclass has been designed for leaders in schools who want to be able to confidently handle difficult conversations and situations through improved communication, and evidence this leadership to OfSTED.

This course will provide effective strategies to:

  • Evidence the Three ‘I’s of intent, implementation and impact in leadership and the support of positive behaviours for staff and student wellbeing, as described in current OfSTED guidance for inspection.

  • Know how to deal with ‘hard’ and ‘soft’ issues through opening lines, questioning tips, interaction strategies; and de-escalation techniques.

  • Develop reasoning skills to turn around difficult and demanding situations.

  • Build an effective, skill-base to defuse aggression, handle bullies, complacency, complainers; and support staff and student mental health and wellbeing

Participants will take away a wealth of practical strategies, informed by psychological understanding, to deal with difficult conversations and situations effectively, and with confidence, confidentiality, care, and compassion.

Headteachers, Assistant Heads, Deputy Heads, School Business Managers and other members of the Senior Leadership Team.

This masterclass will enable you to:

  • Explore the drivers for tackling difficult situations and creating a positive professional ethos for both staff and students

  • Investigate practical leadership strategies to manage behaviour to prevent difficult situations occurring.

  • Gain skills in assertiveness, evidence gathering, effective questioning and target setting to tackle underachievement and complacency

  • Understand how to create win-win outcomes and success-based solutions

  • Know how to evidence the effective leadership of challenging behaviours and ensure that staff and student wellbeing is at the forefront

Steve Burnage is a fellow of the chartered college of teaching, a fellow of the royal society of arts and an experienced education consultant, inspector and author with over 35 years’ experience in effective teaching and school leadership.

Steve is an accredited leadership coach and mentor who leads regular training workshops on communication strategies for schools, multi-academy trusts, local authorities and international organisations as well as being the author of a number of virtual training workshops, webinars and videos on the topic for clients such as TES Global and Marshall Cavendish Publications.

Facilitated by:

Steve Burnage, FCCT FRSA M.Ed.

International Education Consultant, Inspector and Author
Mister Steve Training and Consultancy

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual NHS, Schools, Care and Public Sector



Virtual Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Mon, 1 Jul 2024
Virtual, Online
Virtual, Online

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