Active Listening is a key 21st century skill of Emotional Intelligence. Considered more important than IQ in building today’s work relationships, it can make or break the morale of your Teams.
When we give our full time and attention, people feel genuinely valued and appreciated. Listening opens a window into what truly matters to them and offers an opportunity for meaningful learning.
Empathetic Listening calls for us to place our full attention on the person speaking. It takes commitment and purpose, but the positive impact on our school community is far-reaching.
As we purposely set out to Listen with Respect, we show we care. The next step is to listen with Heart and Intent, using our Active Hearing skills to handle conversations with care and consideration. Strong Listening techniques can be used with students and colleagues to demonstrate your level of care and commitment.
This Masterclass includes Breakout sessions to practice paying attention, acknowledging, clarifying and responding – valuable skills to take back to school and use in your interactions with colleagues. Health, Wellbeing and Relationships are key elements to a healthy school and Listening with Success will help you demonstrate your awareness and application of this Mindful Core Skill
KEY LEARNING OBJECTIVES
This masterclass will enable you to
• Develop your Emotional Intelligence skills
• Review Maslow’s Hierarchy of Needs and its role in the workplace
• Recognise the barriers to effective listening
• Create a safe place for verbal sharing and being heard
• Appreciate the fallout of not acknowledging someone’s voice
• Apply the Mindful techniques of Being Present and Noticing
• Use key questions to encourage respectful conversation such as ‘6 Serving Men’
• Learn a range of Best Practice skills including Ask, Acknowledge, Clarify and Respond
• Acting appropriately on your insights
FACILITATOR
Geraldine brings a mix of real-world experience and proven classroom strategies to every session. As Exams Officer in a Category B men’s prison in East England, she developed mindfulness-based personal development workbooks that encouraged engagement and supported wellbeing. Building on that success, she created a six-part pastoral support series for schools to strengthen student resilience.
Today, Geraldine partners with schools nationwide to embed practical exam-stress solutions and delivers CPD training for teachers. A sought-after speaker at National Association of Examinations Officers conferences, she shares insights from life “inside” and shows educators how to create a personal Reaction Plan—a mindfulness-driven framework for staying calm, confident, and fully present.
Join her Listening for Success webinar to discover how these powerful strategies can elevate your own communication, boost student wellbeing, and build stronger relationships across your school community.
