With the rise of generative AI tools such as ChatGPT and others, schools are increasingly receiving complaints that have been drafted or influenced by artificial intelligence. These communications, often more formal, assertive, or legally framed than traditional complaints, can present new challenges for school leaders and pastoral staff.
This practical and engaging half-day masterclass is designed to help school professionals confidently manage and respond to AI-generated complaints from parents and members of the public. The session will provide clear strategies for recognising AI-influenced communications, responding appropriately, and maintaining constructive relationships with families and the wider community.
WHO SHOULD ATTEND
Headteachers and Deputy Heads, Heads of Year and Pastoral Leaders, Designated Safeguarding Leads, School Business Managers, Governors and Trust Leaders and Complaints Officers and Admin Teams
KEY LEARNING OBJECTIVES
This masterclass will enable you to:
• Identify the characteristics of complaints generated or enhanced by AI tools
• Understand the risks and opportunities presented by AI-assisted communication
• Develop effective and proportionate responses that maintain trust and professionalism
• Explore real-world examples and case studies
• Consider legal, reputational, and safeguarding implications when responding to AI-generated complaints